We had contacted colonial van lines in March 2018 and were told we would be picked up either June 4th or June 5th. They sent two guys out (unannounced and from Alvarez moving company out of Houston, TX) on Saturday the 2nd to pack up our stuff early.
They pre-wrapped some of our furniture on Sunday the 3rd, and left it out on our front porch. They said they would be back on Monday the 4th to get our stuff but never showed up. Our furniture is still out on our front porch braving the weather. We are still in our house and they said they were working on getting a new truck but never followed through with it.
After 4days of calling them and them never giving us an answer as to when we were going to be picked up... we ended up telling them we wanted a complete refund and compensation for this huge headache and for them giving us nothing but the runaround.
This company is a complete joke and they are grimy!
They don’t explain anything to you and they will lie to you just to try and get your business. I would advise that NO ONE, EVER, use this company!!!
Product or Service Mentioned: Colonial Van Lines Long Distance Moving Service.
Reason of review: Bad quality.