Colonial Van Lines Reviews and Complaints
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2
Issues
resolved
49
Total
reviews
$71.2K
Claimed
losses
$4.2K
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loss
7.3K
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What was your experience with Colonial Van Lines?
Customers don't like
- Misleading information
- Unethical practices
- Promise of credits that never came
Customers like
- That they started off being extremely helpful
- I liked the sub sub contractors that delivered my furniture
- Started off being extremely helpful
I moved from Michigan to Maryland. They picked me up on Sunday all went well. My things arrived on Tuesday evening. The move went into the late night so at 9 pm I was asked to pay before the business office closed. I thought nothing of that so I tallied up. The move...
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Colonial Van Lines - Crystal Thorsness 1 review just now Wish I could give you a
A voicemail was left and it stated that colonial would not help with any charges have a nice day. From the agent who came to our house and did the quote. The same one who called and cancelled on us at 4:07 pm Tuesday and the truck was due here at 8am today less then 3 days notice.
We had contacted colonial van lines in March 2018 and were told we would be picked up either June 4th or June 5th. They sent two guys out (unannounced and from Alvarez moving company out of Houston, TX) on Saturday the 2nd to pack up our stuff early. They pre-wrapped...
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We recently received a call from"Al" from Colonial Van Lines attempting to resolve our missing items during a move that they farmed out to Boost Movers from New Jersey that was totally incompetent. Colonial offered us $1000 for our missing items. We requested $1200 and...
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DO NOT USE THIS COMPANY! So many empty promises at the sale. David my sales rep seemed so knowledgeable that I went with Colonial even though they were 1000 more expensive. He promised me I would get a call 48hours before pick up with a 4hour window. There is a 2day...
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After months of back and forth, This company and i finally agree to an understanding and they will credit me $2,500. i sign the agreement and return it on May 2nd. Eight Days later i get an email stating i need to contact certain Agencies and tell them the situation...
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Told me they would pick up my household on 4/27 (guaranteed) ended up on 4/29/18. They kept giving excuses as to why they weren’t showing up. They didn’t even have enough room on the truck for everything! No one gave the inventory to the driver. Then after loading what...
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Colonial Van Lines - Worst company ever
They are very irresponsible, they told me that my things would arrive in florida on May 7 and they just called me to inform me that they do not have a date even when they arrived.
1. Changed moving dates and times several times. 2. Changed the moving estimate costs from $1800 to over $4000 3. Delivered with an entirely different company that demanded payment before delivery 4. Showed up in a small u-haul truck not a company truck 5. Kept calling...
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I liked
- That they started off being extremely helpful
I didn't like
- Did not honor price agree on
Similar to Colonial Van Lines
I strongly recommend that you do not utilize this company nor allow your corporate relocation services to include them in as a vendor. I'll keep it simple, @ColonialVanLine uses bait and switch model and tactics: 1) We received both an on the phone and requested an in...
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I didn't like
- Late and poor follow-up leaving customer with no options
- Misleading and inaccurate estimate
- Misleading information
Same experience , smaller move but similar circumstances where they would not deliver furniture until higher estimate they came up with was paid. Should have told them to keep...