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Breach of Contract

Colonial Van Lines - Breach of Contract
Colonial Van Lines - Breach of Contract
Colonial Van Lines - Breach of Contract
Colonial Van Lines - Breach of Contract
Colonial Van Lines - Breach of Contract
Colonial Van Lines - Breach of Contract
Original review updated by user Jun 30, 2021
No response to any emails no follow up from the company whatsoever delivery was over 30 days late was bullied into paying $2200 more than we should have and was told by Loving Hands Truck Driver That if we did not pay they would leave with our items despite showing them the contract that showed balance due items were damaged and lawyer has been obtained. Nothing but a total nightmare.

User's recommendation: DO NOT USE.

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ID
#2645628 Review #2645628 is a subjective opinion of poster.
Service
Colonial Van Lines Moving Service
Pros
  • Very nice salesperson
Cons
  • Late and poor follow-up leaving customer with no options
  • Did not talk to me when i needed them the most
  • Unethical practices
Loss
$3800
Preferred solution
Full refund

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They Don't Care about your time once they have your money

They gave me a date to start within their 3-day window so I made my plans - vacation, hotels, etc. The the night before they called and said they would not make theh promised date, or the contract 3-day window. In reality they did not have anyone to do the move. They...
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ID
#3846962 Review #3846962 is a subjective opinion of poster.
Location
Marietta, Georgia
Pros
  • Helpful when they are selling but that ends
Cons
  • Once they have your money they do not care about your time
Preferred solution
Full refund

Lost and broken items not reimbursed

We had the worst experience ever with Colonial Van Lines for our move from Texas to North Carolina. They lost some of our stuff, some items arrived damaged, and we never got reimbursed for any of it. We hired the movers to pack a few fragile things for us, thinking...
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ID
#3622557 Review #3622557 is a subjective opinion of poster.
Location
Durham, North Carolina

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Delivery not as promised, overcharged and broken item

Colonial Van Lines - Delivery not as promised, overcharged and broken item
Colonial Van Lines - Delivery not as promised, overcharged and broken item
Colonial Van Lines - Delivery not as promised, overcharged and broken item
Update by user May 23, 2022

Not resolved after 53 days or requests

Original review updated by user May 23, 2022
Colonial Van Lines must be one of the worse moving companies in the business. Om Mach 30th 2022, I moved from California to Florida. The Colonial salesperson, Colin Smith was not friendly. He was impatient and annoyed if I asked...
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1 comment
#2222010

Colonial has resolved my dispute and refunded $2800. Please remove this complaint Riccardo Ferrari

ID
#3602384 Review #3602384 is a subjective opinion of poster.
Cons
  • Overcharges
  • Over promised
  • Not as advertised
Loss
$5
Preferred solution
Price reduction
New Reviewer

Service complaints

Move job incomplete and movers damaged water line to fridge and flooded my kitchen. I need help immediately
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ID
#3283274 Review #3283274 is a subjective opinion of poster.
Location
Rockwall, Texas
Loss
$325
Preferred solution
Deliver product or service ordered

Horrible customer service

Did not properly quote my moving costs. Misled me on how and when I had to pay their sub contracted moving co. Did not communicate to the movers that I needed wardrobe boxes. The movers damaged several items and Colonial refuses to even return my repeated calls to file a claim.

User's recommendation: Do not use Colonial. They are great pre-contract signature, but desert you once you have paid them.

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ID
#3190992 Review #3190992 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

The lies.

Colonial started out as a seemingly responsible operation. Good contact, reasonably priced. But when it came time for the actual move, that is when the lies begin. We were notified twice the week before our move everything was a go for the dates we had. The second time...
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ID
#2950366 Review #2950366 is a subjective opinion of poster.
Pros
  • Started off being extremely helpful
Cons
  • Lack of communication
  • Very poor customer service
  • Being lied to nit taking care of your things
Loss
$5000
Preferred solution
I think they owe us compensation for what we went through, the extra cost for finding an alternative mover since it turned out to be a last minute move because of them!

Deplorable, Rude Service & Expensive

Delivery, Merchandise damaged, rude customer service, poor communications, Management just does not care; A Total Rip OF. Colonial is a nasty company, they take advantage of seniors and those with terminal disease. DOT = should close this company down.Do not use Colonial or Moving Solutions = CROOK

User's recommendation: Huge Mistake.

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ID
#2935778 Review #2935778 is a subjective opinion of poster.
Location
Tucson, Arizona

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New Reviewer

Awful company

Wish I could give them zero stars because they offered the worst service by far. I called multiple days in order to find out my moving date, only to finally get information less than a day before my move. The movers who did come were late, and I had to keep calling...
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ID
#2735219 Review #2735219 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Late
  • People stopped returning calls
Loss
$3500
Preferred solution
Full refund

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They did not deliver on date would pick up and said it would be maybe 3-5 days from now. Kept adding stuff after binding contract signed

Never followed up with phone calls. Always talking to new person. They would say they called but leave no voice mail or send text.then some unknown person calls Sunday after I was told there was no driver. I by that time had new company

User's recommendation: Do not use colonial van lines. They use independent drivers they know nothing about and leave you in learch on moving day.

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ID
#2591316 Review #2591316 is a subjective opinion of poster.
Pros
  • Initial people were ok and helpful
Cons
  • No driver available
  • People stopped returning calls
Loss
$2253
Preferred solution
Full refund

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Damaged material and missing items

Damaged material and missing items our family moved from Fayetteville North Carolina to Melbourne Florida I was getting quotes. This company had the most reasonable quote for my move, so I thought. Moving day, when the movers show up, they wanted to charge me three times I was originally quoted. Upon receiving my stuff 14 days later! Things like my table in my 65-inch big screen TV were damaged, also I still have missing family portraits that they cannot track down. I would not recommend!

User's recommendation: I would not recommend!

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ID
#2587501 Review #2587501 is a subjective opinion of poster.
Service
Colonial Van Lines Long Distance Moving Service
Cons
  • Over charging
  • Irresponsible
  • Late and poor follow-up leaving customer with no options
Loss
$2000
Preferred solution
Let the company propose a solution

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New Reviewer

Lack of Communication & Deflecting

I'm still no closer to getting my stuff back, it may or may not be delivered next week. Tuesday, May 11th, 2021 one of the representative was to call me with a definite date for delivery, I waited until the end of the day. So I call the Problem Resolution person and she says you wanted until the end of the day to call, everyone has gone home and to call back tomorrow morning. I called the rep twice, each time it went to voicemail. A couple of hours later she called and the conversation was basically I'll call you next Tuesday

User's recommendation: Please use another company.

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ID
#2549091 Review #2549091 is a subjective opinion of poster.
Location
Snoqualmie, Washington

SAVE YOURSELF FROM AN AWFUL COMPANY!!!

It's difficult to articulate all the problems we've experienced with Colonial Van lines as there has been so many. What appeared to be a large professional company at first, turned out to be a total nightmare! The communication fell apart as soon as they collected our...
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ID
#2520737 Review #2520737 is a subjective opinion of poster.
Service
Colonial Van Lines Moving Service

VERY UNHAPPY

This is the WORST company in the world. I have moved many times - South Africa to England to Spain to England to America. And now across country from East Coast to West Coast. I have NEVER experienced anything SO bad in my entire life. They took apart all my furniture...
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ID
#2449422 Review #2449422 is a subjective opinion of poster.
Location
Kirkland, Washington

TERRIBLE SERVICE! Wanted us to sign NDA for compensation

If this company tries to get you to sign a "Confidentiality Agreement" before refunding or issuing you any money back, DON'T!!! It actually is a NON DISCLOSURE AGREEMENT, one they use to *** you and threaten you with a lawsuit if you break it from writing reviews, seeking legal help, and to keep them looking perfect and in business! Found Colonial online and saw it had amazing reviews. Shocked to see the truth actually coming forth AFTER the storm hit. Hired Colonial for a cross-country move. Was given an estimate of $6k, updated the inventory, and they hiked us to over $10k as they wanted about $2k+ to store our belongings. We decided to go with our own storage instead." Well driver arrives, the truck ends up being too small, and the mover/driver asked us if we had a "Plan B", what type of car we had, and if it had a trailer hitch so we could haul our stuff that wouldn't fit. Well, while the mover initially was really kind in helping us save money, he wouldn't let us forget it as if we owed him the biggest favor. Guy expected us to drive in the dark, and couldn't understand how he could spend some 6+ hours doing whatever he wanted off work while we weren't even in the state we were moving to yet (which how is that any of our problem?). So we settle for a time to get there, and soon after we start getting greeted with the mover starting to threaten us if we didn't get there by that time. Eventually they flat out said they'd unload the truck into a storage unit and leave the rest of the move to us!! Thankfully it didn't come to that, but after the move we come to learn, things didn't go as they should have and we didn't really get the service we asked and paid for. When we went to get compensation, the mover who moved us decided to call asking for the EXACT AMOUNT of money he saved us as payment for finishing the job, and when we said no and how the company should be the one responsible as they brought too small a truck, he texted me angry and upset. Not only that, but they didn't bother really making room to reassemble items they took apart (one bedroom had plenty of room left for stacking space to make the room) and while we said we'd do it, we're finding some of the items/hardware missing to do so or items damaged to where we can't properly reassemble. On top of that, we've got broken items, cracked lids on our storage bins (which have a maximum weight capacity of 150), and missing items. The company offered us 6% compensation for all the trouble we went through after really running through what we thought was a smooth move through our heads on replay and finding red flags, and after deciding to agree, what normally took them DAYS to get back to us about, took a mere matter of hours, and we were QUICKLY sent an NDA to sign, which we instantly refused to sign. At this rate, it seems the help of a legal team is the best option for proper advice. Had I found this site sooner, we'd of NEVER gone with these people. I'm probably forgetting a bunch of stuff, but this is a nutshell of what we dealt with. Frankly, asking a customer to sign an NDA over $200 is a serious red flag. WILL NO RECOMMEND OR USE AGAIN!

User's recommendation: DO NOT HIRE.

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ID
#2403585 Review #2403585 is a subjective opinion of poster.
Location
Rexburg, Idaho

Refused to pay for services

Movers and customers beware of Colonial Van Lines! Hired us for a lumping job to load 25K. They had to reschedule Day 1 and Day 2 they were 2 hours late. The driver they hired is not a moving company and came with nothing to complete a move. No ramps, no dollies, no...
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ID
#2342936 Review #2342936 is a subjective opinion of poster.
Location
Denver, Colorado

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