Colonial Van Lines Reviews and Complaints
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Customers don't like
- Misleading information
- Unethical practices
- Poor communication
Customers like
- That they started off being extremely helpful
- Initial contract and moving advice process
- I liked the sub sub contractors that delivered my furniture
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Take all of these 1-star reviews and the 5-star reviews that began as 1-star reviews on Google, and that is our experience with Colonial Van Lines & their subcontractor RELO Van Lines. As a matter-of-fact, I was told by the sales agent I first interfaced with,...
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Company wrote 0 private or public responses to the review from Dec 05.
I had booked a long distance move from North Carolina to Seattle in the month of September even after seeing bad reviews about them. I had paid advance and they gave and agreed on dates for the move. I had booked my flight the day after the move. One day before the...
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Company wrote 0 public responses to the review from Nov 03.
Picked up our stuff on August 1st arrived at 2 pm to move a 3800 sq foot house and patio furniture, brought one large box truck and a smaller Penske rental truck. We new from the beginning that our stuff wouldn’t fit. 1am still loading trucks in the dark, unable to fit...
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Company wrote 0 public responses to the review from Sep 10.
We chose Colonial. the person I talked to initially was very knowledgeable and connected me with appropriate information. Emails followed with more promised information. Pricing was good so we decided to sign with them. End of good story. My account was then handed to...
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Company wrote 0 public responses to the review from Aug 29.
If you love yours belongs and your moving investment, I would recommend STAY AWAY from Colonial Van Lines. I had a very good and friendly approach while in touch with James Coleman, a politely sales person, but it drastically changed when they sent my moving to the...
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Company wrote 0 private or public responses to the review from Aug 27.
I didn't like
- Vulgar mouth exective
- Will not return communication about my refund
- Broke contracted pick up date
Even though they asked what furniture I had and sent someone out to look at all of my furniture, the sub contracted movers did not come with enough moving blankets for all the furniture and then charged me for the boxes they use to wrap furniture. They will still not...
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Company wrote 0 private or public responses to the review from Aug 19.
I liked
- Initial contract and moving advice process
I didn't like
- Being overcharged for boxes
We are the latest victims in a string of casualties that Colonial has. They are brokers and will broker your move. What does this mean? - It means you will lose control as a third party whom you have never met will suddenly appear to move you and may or may not have...
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Company wrote 0 private or public responses to the review from Aug 17.
I didn't like
- Late and poor follow-up leaving customer with no options
- Lost and broken items
- Broke contracted delivery date double charged
I gave Colonial a deposit in the beginning of July... everyone at Colonial knew they had two days to pick up our stuff and then we didn't own the house anymore. They did NOT come... NOW they won't return our deposit. I am in shock. We are senior citizens and they...
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Company wrote 0 private or public responses to the review from Aug 09.
I didn't like
- Broke contracted deliver date
- Would not return our deposit
- Unethical practices
BEFORE we found out how BAD this company was, we entered into a contract for them to move our belongings from Illinois to Mississippi. That was 3 weeks ago and $3500.00 ago. We are suppose to be in Mississippi in 6 days. And the company can't seem to give us a date...
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Company wrote 0 private or public responses to the review from Aug 09.
I liked
- That they started off being extremely helpful
I didn't like
- Poor communication
- Broken contract
- Irresponsible
Similar to Colonial Van Lines
Terrible company! Absolutely the WORST moving experience - and please note my stuff has not even been delivered yet - So this is a review with me assuming my things will actually be delivered at all and not damaged. I would give NEGATIVE STARS if possible. The intake...
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Company wrote 0 private or public responses to the review from Jul 26.
I liked
- Initial contract and moving advice process
I didn't like
- Poor communication
- No updates from company unless harassed
- Terrible customer service
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I suppose that's why I do a lot of trashing / donating / selling every time I move with the object of hauling as little as possible with me. You're going to pay x-number of th...