Colonial Van Lines Reviews and Complaints
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Customers don't like
- Misleading information
- Unethical practices
- Poor communication
Customers like
- That they started off being extremely helpful
- Initial contract and moving advice process
- I liked the sub sub contractors that delivered my furniture
Picked up our stuff on August 1st arrived at 2 pm to move a 3800 sq foot house and patio furniture, brought one large box truck and a smaller Penske rental truck. We new from the beginning that our stuff wouldn’t fit. 1am still loading trucks in the dark, unable to fit...
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We chose Colonial. the person I talked to initially was very knowledgeable and connected me with appropriate information. Emails followed with more promised information. Pricing was good so we decided to sign with them. End of good story. My account was then handed to...
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If you love yours belongs and your moving investment, I would recommend STAY AWAY from Colonial Van Lines. I had a very good and friendly approach while in touch with James Coleman, a politely sales person, but it drastically changed when they sent my moving to the...
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I didn't like
- Broke contracted pick up date
- Misleading information
- Hidden fees
Even though they asked what furniture I had and sent someone out to look at all of my furniture, the sub contracted movers did not come with enough moving blankets for all the furniture and then charged me for the boxes they use to wrap furniture. They will still not...
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I liked
- Initial contract and moving advice process
I didn't like
- Being overcharged for boxes
We are the latest victims in a string of casualties that Colonial has. They are brokers and will broker your move. What does this mean? - It means you will lose control as a third party whom you have never met will suddenly appear to move you and may or may not have...
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I didn't like
- Would not return our deposit
- Colonial
- Lost and broken items
I gave Colonial a deposit in the beginning of July... everyone at Colonial knew they had two days to pick up our stuff and then we didn't own the house anymore. They did NOT come... NOW they won't return our deposit. I am in shock. We are senior citizens and they...
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I didn't like
- Unethical practices
- Broke contracted pick up date
- Would not return our deposit
BEFORE we found out how BAD this company was, we entered into a contract for them to move our belongings from Illinois to Mississippi. That was 3 weeks ago and $3500.00 ago. We are suppose to be in Mississippi in 6 days. And the company can't seem to give us a date...
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I liked
- That they started off being extremely helpful
I didn't like
- Undependable
- Poor communication
- Broken contract
Terrible company! Absolutely the WORST moving experience - and please note my stuff has not even been delivered yet - So this is a review with me assuming my things will actually be delivered at all and not damaged. I would give NEGATIVE STARS if possible. The intake...
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I liked
- Initial contract and moving advice process
I didn't like
- No updates from company unless harassed
- Broke contracted deliver date
- Terrible customer service
Colonial Van Lines - Belongings not delivered
On July 4, 2018 Colonial Vane Lines loaded belongings from Wellington, Florida to be delivered in Globe, Az by July 19, 2018. As of July 25, the company has no idea where my belongings are and cannot locate the truck. There are family heirlooms plus many other valuable items including a Harle Davidson.
Similar to Colonial Van Lines
They are the worse company to help you move. It’s a disaster. Called and got a date that they could pick up my nieces stuff between 28-29th of June. It’s is now Aug and they say it won’t be until the 6th or later. Your company is full of empty promises. Run don’t ever...
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I suppose that's why I do a lot of trashing / donating / selling every time I move with the object of hauling as little as possible with me. You're going to pay x-number of th...