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Let me preface that I'm still awaiting delivery. I moved from CA to NH in July. The start was perfect. I was fully taken care of by Colonial, my coordinator/the movers who picked up my stuff—wonderful. My stuff was stored in transit while I looked for a home, job, etc....
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1.0
#1162588
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Colonial Van Lines - A major mess
Colonial Van Lines - A major mess
Colonial Van Lines - A major mess
Colonial Van Lines - A major mess
Col.van line outsourced my move.movers did not speak english. The agreed price was doubled held belonging hosage .when fn.was delived they would not move items too 2nd floor bedrooms plus made a point of breakeing legs on tables chairs frames 3weeks later i still have...
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I didn't like
  • Will not return communication about my refund
  • Lost and broken items
  • Broke contracted deliver date
#1155206
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Started off with them being 3 days late to pick up which in turn almost cost my husband his new job. Keep giving me days or windows of time that we should be getting our belongings. It's been 1 month now-1MONTH! Nothing they say is true. They don't call to tell you...
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1.0
#1149272
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Colonial Van Lines - They lied through every detail

Colonial Van Lines
#1174136
They told us they would handle the move from the beginning and then they brokered it out to a small outfit that used children to help pack. They couldnt tell us what day our stuff would ever be there.
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Colonial Van Lines - Furious

Colonial Van Lines
#1154034
1.0
Details
Still waiting on our 2 houses worth of property. After ovet a week! POOR COMMUNICATION POOR EVERYTHING! HORRIBLE HORRIBLE HORRIBLE. We still dont know where our stuff is and when it will show up! DON'T USE THIS COMPANY
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Additional Services
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Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Tracking Tool
Turnaround Time
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Short Review on November 28, 2016

Colonial Van Lines
#963127
Worse moving experience ever had ! Do not work with them
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Short Review on October 06, 2016

Colonial Van Lines
#932337
2.0
Details
The very worst experience ever I beg of you if you value your possessions time and money. Use a real moving company. Not this company. The worst on all points
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Value for money
MOved from MD to CA in Nov/Dec 2017: Thomas Scarola of Colonial Van Lines, Inc. 8795 W McNab Rd. Suite #103 Tamarac FL, 33321 U.S. DOT No. 1434373 | IM No. 2198 | MC No. 681534 told a sweet story of using only Colonial vehicles,price of $5K; actual was over $7K, they...
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1.0
I didn't like
  • Quality of service
#1147218
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WORST COMPANY EVER!! Lied and said they owned their own trucks and fleet and didnt broker out jobs- when in reality they do. Never told me my things would be picked up by a completely different moving company and that they would then move my things to a storage unit...
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1.0
I didn't like
  • Broke contracted delivery date double charged
  • Poor compensation
  • Lack of communication
#1143687
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I hired Colonial for a long-distance move from Ohio to Northern California. I have never filed a complaint against a company, or even written a negative Yelp review, but my experience with Colonial has been absolutely unacceptable. I booked them several months in...
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1.5
I didn't like
  • Lost and broken items
  • Hidden fees
  • Extremely late delivery
#1111957
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I would like to share my worst experience with the colonial van lines so that any one who would like to use their services think carefully. I have requested the quote for the long distance moving services for my household and car move from Jamaica, New York to Quincy,...
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1.0
I didn't like
  • Poor communication
  • Unethical practices
#1098700
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Resolved

Do not, under any circumstances, use this company to move your furniture. They estimated a low amount for the move and then stuck it to us after we signed up with them. They totally ripped us off by telling us a low cost for the weight they estimated. Remember, they...
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Anonymous
Kasey

Did they hire a subcontractor for your move? They work with a company, Quality Relocation Services, is this who moved you?

3.1
#1093861
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They sub contracted the move out to a group of young men, who were liars, thieves, and incompetent to do their jobs. Over $4,000 worth of computer equipment was stolen. Personal beer was stolen and drank out of our refrigerator. We caught them smoking *** twice. A 2-3...
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Anonymous
Eli Manning

Which company did they subcontract you to? I have some information that may help.

1.0
#1090464
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If I could give this moving company negative stars I would! I don't even know where to begin, the estimator Lucy Torres was great when she was trying to sell me everything under the moon, from packing supplies to extra boxes to anything that make them an extra dollar....
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1.0
I liked
  • I liked the sub sub contractors that delivered my furniture
  • That they started off being extremely helpful
#1090449
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