Colonial Van Lines Reviews

Move job incomplete and movers damaged water line to fridge and flooded my kitchen. I need help immediately

Did not properly quote my moving costs. Misled me on how and when I had to pay their sub contracted moving co. Did not communicate to the movers that I needed wardrobe boxes. The movers damaged several items and Colonial refuses to even return my repeated calls to file a claim.

User's recommendation: Do not use Colonial. They are great pre-contract signature, but desert you once you have paid them.

Delivery, Merchandise damaged, rude customer service, poor communications, Management just does not care; A Total Rip OF. Colonial is a nasty company, they take advantage of seniors and those with terminal disease. DOT = should close this company down.Do not use Colonial or Moving Solutions = CROOK

User's recommendation: Huge Mistake.

Never followed up with phone calls. Always talking to new person. They would say they called but leave no voice mail or send text.then some unknown person calls Sunday after I was told there was no driver. I by that time had new company

User's recommendation: Do not use colonial van lines. They use independent drivers they know nothing about and leave you in learch on moving day.

Damaged material and missing items our family moved from Fayetteville North Carolina to Melbourne Florida I was getting quotes. This company had the most reasonable quote for my move, so I thought. Moving day, when the movers show up, they wanted to charge me three times I was originally quoted. Upon receiving my stuff 14 days later! Things like my table in my 65-inch big screen TV were damaged, also I still have missing family portraits that they cannot track down. I would not recommend!

User's recommendation: I would not recommend!

I'm still no closer to getting my stuff back, it may or may not be delivered next week. Tuesday, May 11th, 2021 one of the representative was to call me with a definite date for delivery, I waited until the end of the day. So I call the Problem Resolution person and she says you wanted until the end of the day to call, everyone has gone home and to call back tomorrow morning. I called the rep twice, each time it went to voicemail. A couple of hours later she called and the conversation was basically I'll call you next Tuesday

User's recommendation: Please use another company.

If this company tries to get you to sign a "Confidentiality Agreement" before refunding or issuing you any money back, DON'T!!! It actually is a NON DISCLOSURE AGREEMENT, one they use to *** you and threaten you with a lawsuit if you break it from writing reviews, seeking legal help, and to keep them looking perfect and in business! Found Colonial online and saw it had amazing reviews. Shocked to see the truth actually coming forth AFTER the storm hit. Hired Colonial for a cross-country move. Was given an estimate of $6k, updated the inventory, and they hiked us to over $10k as they wanted about $2k+ to store our belongings. We decided to go with our own storage instead." Well driver arrives, the truck ends up being too small, and the mover/driver asked us if we had a "Plan B", what type of car we had, and if it had a trailer hitch so we could haul our stuff that wouldn't fit. Well, while the mover initially was really kind in helping us save money, he wouldn't let us forget it as if we owed him the biggest favor. Guy expected us to drive in the dark, and couldn't understand how he could spend some 6+ hours doing whatever he wanted off work while we weren't even in the state we were moving to yet (which how is that any of our problem?). So we settle for a time to get there, and soon after we start getting greeted with the mover starting to threaten us if we didn't get there by that time. Eventually they flat out said they'd unload the truck into a storage unit and leave the rest of the move to us!! Thankfully it didn't come to that, but after the move we come to learn, things didn't go as they should have and we didn't really get the service we asked and paid for. When we went to get compensation, the mover who moved us decided to call asking for the EXACT AMOUNT of money he saved us as payment for finishing the job, and when we said no and how the company should be the one responsible as they brought too small a truck, he texted me angry and upset. Not only that, but they didn't bother really making room to reassemble items they took apart (one bedroom had plenty of room left for stacking space to make the room) and while we said we'd do it, we're finding some of the items/hardware missing to do so or items damaged to where we can't properly reassemble. On top of that, we've got broken items, cracked lids on our storage bins (which have a maximum weight capacity of 150), and missing items. The company offered us 6% compensation for all the trouble we went through after really running through what we thought was a smooth move through our heads on replay and finding red flags, and after deciding to agree, what normally took them DAYS to get back to us about, took a mere matter of hours, and we were QUICKLY sent an NDA to sign, which we instantly refused to sign. At this rate, it seems the help of a legal team is the best option for proper advice. Had I found this site sooner, we'd of NEVER gone with these people. I'm probably forgetting a bunch of stuff, but this is a nutshell of what we dealt with. Frankly, asking a customer to sign an NDA over $200 is a serious red flag. WILL NO RECOMMEND OR USE AGAIN!

User's recommendation: DO NOT HIRE.